Shared Inbox
Email, chat, and social funnel into one queue. No forwarded threads, no "who's answering this?" messages.
See how it worksHelpdesk Software For Growing Teams
Support that still feels like a conversation.
Threadline is the shared inbox, canned-response toolkit, and SLA autopilot for teams who'd rather sound human than sound like a call center. Set up in an afternoon, not a quarter.
No credit card required. Free for 14 days.
New ticket from Priya Nair — Order #8823
Marcus is typing…
0s
Avg. first response time
0%
Faster than email-only support
0%
Average CSAT score
0+
Tickets resolved every week
What Threadline Does
Everything a support team actually needs. Nothing it doesn't.
Three tools, one shared home — built to keep replies fast without making them feel canned.
Canned Responses, Not Robotic Ones
Save your best replies as snippets with merge fields that personalize automatically — still sounds like your team wrote it.
See how it worksSLA Automation
Set response-time promises once. Threadline auto-assigns, escalates, and nudges your team before a ticket goes cold.
See how it worksSee It Work
Tickets don't wait. Neither should your team.
Every new message — email, chat, or social — lands in one shared queue the instant it arrives. Here's what your team sees, in real time.
1
Connect your channels
Email, live chat, and social DMs all funnel into one queue — nothing hides in a forwarded thread.
2
Tickets route themselves
Tags, priority, and assignment happen automatically, based on rules your team sets once.
3
Your team replies as one
Everyone sees the same thread and who's already on it — so customers never repeat themselves.
PN
Priya Nair
Order #8823 hasn't shipped yet
Shipping2m ago
MW
Marcus Webb
Can I upgrade my plan mid-cycle?
Billing6m ago
DC
Dana Cho
Getting a 500 error at checkout
Bug11m ago
AB
Aaliyah Brooks
Question about the API rate limit
Technical18m ago
TM
Theo Marsh
Refund status for order #7715
RefundJust now
Teams Who've Made The Switch
Support leaders don't miss their old tool.
Kestrel Robotics
“Threadline cut our first-response time in half without hiring a single extra person.”
Renee KapoorHead of Support
Northbound Outfitters
“Our team finally uses one inbox instead of juggling five tabs. It just feels lighter.”
Sam DelgadoCustomer Experience Lead
Fernhill Health
“The canned responses still sound like us. Customers genuinely can't tell it's a saved reply.”
Ola AdeyemiSupport Manager
Loop Commerce
“We switched from a bloated enterprise tool in an afternoon. Setup shouldn't be the hard part.”
Priya VasquezFounder
Plays Well With Others
Fits into the tools you already use.
Connect the systems your team lives in — no rip-and-replace required.
Email Forwarding
Calendar Sync
Payments & Orders
CRM Sync
Workflow Automation
Team Chat Alerts
Ready When You Are
Give your customers a team that sounds like it cares. Because it does.
Start free for 14 days. No credit card, no sales call, no setup fee.